Senior Executive and Business Leader with 20+ years of expertise in planning and executing effective strategies and advanced operational solutions. Success is derived from ability to develop sound business cases and ROI metrics that promote the use of technology as a key driver to revenue, profit and business process enhancements. Natural talents in bridging the gap between technology, operations and business partners.

20 years in Financial Service and Mortgage Operations management with emphasis on development of efficient and effective business process solutions, outsourcing delivery, and internal control systems. Consultative project management background includes development and implementation of policies and procedures, client and vendor contract negotiations, staff recruitment and supervision. Skilled in development of strong service delivery programs that are reliable, measurable and sustainable.

Technology-savvy business management professional with an entrepreneurial career reflecting strong leadership qualifications coupled with hands-on operations, accounting, IT and client-facing expertise. Maintains focus on achieving bottom-line results while formulating and implementing advanced business and technology solutions to meet a diversity of needs.

• Superior record of delivering innovative, large-scale, mission-critical projects on time and under budget.
• Servant leadership management style and excellent interpersonal and communication skills.
• Recruited and built top-flight teams of subject matter experts, technologists, and other business professionals recognized for their ability to deliver on-time, within budget and to the highest quality and best standards for customer satisfaction.