ENTREPRENEURSHIP / PRACTICE BUILDING

• Founder and owner of a national business process outsourcing (BPO) company, a technology based provider of mortgage lender back-office services including post-close, QC review, loan certification, document imaging, and secondary market delivery.

• Creator of specialized web-based workflow database application to support process reengineering, streamlining all aspects of quality control and process efficiency.

• Developed high-end document imaging platform with intelligent indexing and retrieval capabilities.

• Led expansion effort for a private holding company’s planned diversification into BPO

• Senior design architect and chief consultant for business process unit of a national title company

• Senior Consultant to large national financial service firms, streamlining internal operations, enhancing systems and strengthening controls.

CULTURAL AND ORGANIZATIONAL CHANGE

• Board Member, Mortgage Electronic Registration Systems, Inc. (MERS) - National electronic registry service for mortgage banking, secondary market transactions and mortgage ownership rights. Very innovative approach requiring high level of technology and services to provide national network.

• Senior Project Manager for the consolidation of Chemical Bank operations from Buffalo, NY; moving entire business line to Texas. Closed operations in NY, moving 450,000 mortgage files while retaining 92% of the client portfolio. Whole project accomplished in five months.